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Order Status • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? My Account • How do I log out of my account? • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? • When will my order ship? How to Place an Order • Do you ship to my country? • What are my payment choices? • When will my order ship and what are my shipping charges? • What is the return policy?

Guarantees • What is your policy with Calibration and Repair? • Warranty • Privacy Policy • Security Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • Where do I find detailed specifications on each product? • What computers are compatible with instruNet? • How do I navigate the site? • How do I use a coupon? Additional Support • How do I contact a Sales Person for pre-sales questions? • How do I contact Technical Support after receiving product? • How do I contact GW Instruments Customer Service for purchasing, payment, & shipping issues?