Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I log out of my account?
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
How to Place an Order
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
What is your policy with Calibration and Repair?
Warranty
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Where do I find detailed specifications on each product?
What computers are compatible with instruNet?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact a Sales Person for pre-sales questions?
How do I contact Technical Support after receiving product?
How do I contact GW Instruments Customer Service for purchasing, payment, & shipping issues?